ISO 9001 Certified by NSF-ISR
Proshred® is the first and only secure on-site document shredding company in America to meet the rigorous standards of the International Organization for Standardization’s 9001 Certified by NSF-ISR, for quality management and customer satisfaction.
Proshred® ISO 9001 Certified by NSF-ISR
As a Proshred® customer, you can feel confident that we always have top-of-mind awareness of your security needs. Your confidentiality is our first and most important concern; you can be assured that you are receiving one of the industry's best security procedures and customer service experiences.
Third-Party Assurance and Audit
ISO 9001 Certified by NSF-ISR, is recognized as the international standard for achieving excellence in system performance, customer service, and continuous improvement. ISO 9001 Certified by NSF-ISR provides our customers with third-party assurance of the integrity of Proshred®’s world-class quality and security procedures.
It requires Proshred® to demonstrate the ability to consistently provide secure document shredding services that meet customer expectations as well as applicable regulatory requirements. The certification also demands that we uphold customer satisfaction levels by communicating with clients and measuring their satisfaction (excluding the PROSCAN® and Secure E-Cycle brands).
The Eight Management Principles
The ISO 9001:2015 Certified by NSF-ISR standard is based on eight quality management principles: customer focus, leadership, involvement of people, process approach, systems approach to management, continual improvement, fact-based decision-making, and mutually beneficial supplier relationships.
Each and every Proshred® employee is charged with the responsibility to follow the business and document destruction procedures required to maintain ISO 9001:2015 certification. All employees receive ISO 9001:2015 Certified by NSF-ISR standards training in conjunction with training in the principles that allow them to provide one of the most secure paper shredding services in the business (excluding the PROSCAN® and Secure E-Cycle brands).
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by Proshred®, you're partnering with a dual-certified company, with quality and security.
Trusted Customer Service Professionals
The employees most critical to this process are our frontline security personnel. These Customer Service Professionals, who collect and destroy our customers’ most confidential materials, are fully screened and background checked.
They must each complete a rigorous training regimen leading to their own Customer Service Professional certification. When you have your documents and other proprietary materials destroyed by Proshred®, you are partnering with certified quality and security.
What Are People Saying About Proshred®
Today, Tuesday, 1/10/23, at 2:00 PM, I went to Pro Shred located in Elmsford to drop off two bags of papers. I was not aware that they did not accept cash or Apple Pay.
I am a first time customer, so I did not know the payment method. Met with Lamont, who explained they did not accept cash, however, he did look into the Apple Pay. This is when I met with Steven, who, like Lamont, spoke in a friendly and professional manner. Steven explained an alternative way, which I’d gladly accepted. Overall, the friendly and professional service I received from Steven in Lamont was exceptional. Thank you very much!
I was very pleased to know that they were NOT Dallas Cowboy fans!
Go Giants!
Jay Romano
When contract a job I am very specific about wanting to be charged what I am quoted. Usually I can't even get past the quoting when other companies start saying they will do it by box and then start talking about bin size on the phone. Pro Shed and Tara who quoted the job, did not play any games with me. They quoted a box price and then honored the box price. Not only was Tara grear, but when the guys showed up to do the shredding, they were professional, friendly, confident, and hard-working. Everything went as planned straight through the payment. I would refer anyone to this company at any time, because I feel comfortable that they did a good job for me and would do a good job forgrade,
I needed a little more shredding done, a very small job, just a little residual from the big job at a later date, and they are handling that great as well. I spoke to the manager today about them coming out on Monday for the residual and told him how pleased I was with the service. Unfortunately I can't remember his name but he was so professional as well and I'm so glad that I deal with this company. Don't use anyone else use a class act. ProShred gets 5 starts in all categories.
I have limited need for shredding services--every year or two, I need to shred some old credit card slips and bank statements and such. It is always very easy to load 8-10 boxes of stuff in the back of my station wagon, drive it over to ProShred and then unload it into a bin, pay the fee and I'm on my way. Easy peasy. The staff is aways friendly and cheerful; they will do my shredding for the foreseeable future.